Monday - Friday 7:00 AM - 7:00 PM EST
Saturday 6:00 AM - 7:00 PM EST
Sunday 6:00 AM - 3:00 PM EST
Internet Customer Service Hours:
Monday - Friday 9:00 AM - 4:30PM EST
Orders placed after 12:00PM will be processed next business day.
Orders placed Friday, after 12:00PM, Saturday or Sunday will be processed on Monday.
Pick up at Store Orders placed after 2:00PM will be processed and ready for pick up next business day.
Pick up at Store Orders placed on Friday after 2:00PM will be processed and ready for pick up on Monday.
ANTI FRAUD & SHIPPING POLICY - READ BEFORE YOU ORDERTo deter credit card fraud and identity theft and protect our customers We ONLY ship to your billing address. The billing address is the address your bank has on file and the address to which your bank mails your monthly statements.
We will ship to a USA address provided at the time of checkout. You must supply complete address information including a telephone number and the address that can be verified and match the billing address.
We do not ship to Freight Forwarders. Therefore your order will be cancelled if the USA address destination is a freight forwarder.
If verification is needed We will contact you via email or phone. If no answer is received after 48 hours of first attempt of contact your order will be cancelled. If payment was done by PAYPAL your money will be refunded to your account. If payment was done with Credit Card you are not charged until we ship the order.
We don't ship to international or PO boxes.
If you are shipping to HI,PR,VI,AK,APO,AP you must choose Airmail as shipping method to get a proper shipping rate
A signature is required for all FedEx shipments upon receipt.
If you chose "Pick-up at Miami Store" as shipping method please contact us to confirm products availability and order status. We can not guarantee that all the products ordered will be in stock at the store.
Some products may have an extra shipping charge due to size and weight.
Crook & Crook, Inc - TackleToGo.com reserves the right to adjust your shipping rate at any time to correct any discrepancies. We will inform you about any changes in the shipping rate prior to ship your order.
Please send us an e-mail with your suggestion or
product specifications and we will do our best to have it available in our store next time you visit us. This web site is updated periodically and new products and information are
constantly being added.
We encourage you to enter your credit card number on
our secure order form.
We do not ship COD orders.
When using coupons, please enter the coupon number in the appropriate field in the order form to have your discount calculated automatically.
If you are purchasing products for Government
Agencies, please fax your purchase order to (305)854-2474, and someone from our sales team
will contact you. You can also place your order over the phone at 888-770-7666, Monday to
Friday from 8AM to 5:00PM EST and then fax your purchase order in.
Most orders are shipped within 48 hours of being placed. Delivery can take anywhere from
two to ten working days, depending on your location and the shipping method you select.
Excluded from this time window are international orders and any packages that must be sent via a shipper other than
UPS or Fedex, ie. US Postal Service or common carrier.
Domestic: We use UPS and Fedex for all domestic shipments. Shipping charges are calculated
automatically before order is placed. If you live in Florida 7% sales tax will be added
to your order. All shipments are insured.
Next Day Shipping: Your order will be shipped the next
business day for delivery the following business day. To qualify for next day delivery,
your order must be placed and your credit card authorized by 10 am EST. We cannot offer
Next Day Shipping during weekends or holidays.
Second Day Air Shipping: Your
order will be shipped the next business day for scheduled delivery in two business days.
To qualify for Second Day Air Shipping, your order must be placed and your credit card
authorized by 10 am EST. We cannot offer Second Day Air Shipping during weekends or
Standard UPS Ground Delivery: Your
order will be shipped next business day for scheduled delivery in seven to ten business
days (not including holidays and weekends). To qualify for scheduled delivery, your order
must be placed and your credit card authorized by 10 am EST.International: When
the delivery address is entered, shipping charges are calculated automatically before
order is placed. We use U.S. Mail, Fedex and UPS for all international
orders. If you prefer other shipping method please contact us. All international shipments are insured at no extra cost. We must have a phone and/or a fax before we can ship
your order. Duty and other import taxes are not prepaid.
UPS Standard to Canada Service: Brokerage fees will apply. Provincial Sales Tax (PST) may apply.
Espanol - Falamos Portugues. When you choose to pay by check, money order or wire
transfers, you will be advised of actual shipping charges. We will ship your order when your check clears. We will evaluate your order by
weight and determine the most economical method of shipment. We cannot guarantee delivery dates on any international orders. We do not ship
rods, outriggers and bulk items overseas.
Gift certificates must be redeemed through our Web site, http://www.tackletogo.com, toward the purchase of products listed in Tackletogo.com's online catalog and sold by Tackletogo.com.
Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
Any unused balance will be placed in the recipient's gift certificate account.
If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
Gift certificate cash value is 1/10 of one cent.
Gift certificates and their use on our Web site are subject to our general Conditions of Use.
Tackletogo.com reserves the right to change these terms and conditions from time to time in its discretion.
We are not responsible for lost or stolen gift certificates.
Warranty and Returns:
Please call us to get an Return Merchandise Authoriztion. Merchandise will be charged a 15% restocking fee if we receive it without proper RMA. If you are not satisfied for any reason you may return unused items in the original box with all accessories within 21 days for an exchange or a refund. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
Items that are returned in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 30 days. All returns must be insured and postage prepaid. Please, clearly
print / type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. All returned items must be in new condition with all unused accessories
and in original carton. Shipping charges are non-refundable. Contact the manufacturer for
all warranties in electronics and electric products, we will honor the manufacturer's warranties on all other
Crook & Crook - Tackletogo.com
Attn: Returns - Order/Invoice#_______
2795 S.W. 27 Avenue
Miami, FL 33133
Product Pricing and Availability:
All product information and prices subject to change without notice.
Crook and Crook Tackle to go is not responsible for typographical / photographical errors.
We try to keep our prices and information as current as possible. However,
due to possible unforeseen changes and/or volatile markets, there may be a
price or informational change on an item before we update it in our listings.
Should there be a price change on an item you have ordered, we will call you or email you
to advise you of the change prior to shipping.
Any items missing from your order will be marked out
of stock and will be backordered for up to 30 days, unless requested otherwise or become unavailable.
We accept Visa, MasterCard, Discover, American
and Wire Transfers.
To use PayPal payments, just click on the logo and enter your order number to send your payment.
Notice to all Crook & Crook Customers:
Crook & Crook, Inc. cannot possibly be aware of and interpret all of the city, county and state restrictions for the extremely large assortment of products that we offer. With this in mind we do not warrant that you may legally purchase, resell, own, or use all of the products offered by Crook & Crook, Inc. Many cities, counties and states prohibit certain products and it is your responsibility to be in compliance with all laws regarding these products. Products of issue include, but are not limited to Firearms, Ammunition, High Capacity Magazines, Knives, and Airguns. When you place an order with Crook & Crook, Inc. for products that may have restrictions, you warrant to us that you are a legal adult without legal restrictions and are in compliance with all local city, county, state and federal laws.
Please check all laws before placing your orders.
Crook & Crook e-Business Staff
Serving fishermen in more than
100 countries worldwide.
Crook & Crook - Tackletogo.com
Our friendly customer service people are here to help you